Contact Us
Have questions about our parchment paper or your order? We are here to help! Our team typically responds to all inquiries within 24 hours (Monday - Friday).
✉ Email Support
For order inquiries, shipping status, or wholesale questions:
support@katbite.com
📞 Phone Support
Direct line for urgent assistance:
+86 18667000622
📍 Business Address
Our headquarters are located at:
North Side, Upstairs of Commercial Building, No. 330 Fenghuangshan, Yuhang Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Customer Service Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Saturday - Sunday: Closed (Messages will be handled on Monday)
Note to Customers:
Please include your Order Number (e.g., #KB1234) in the subject line or message body so we can assist you more quickly.
* Our products are shipped from multiple regional warehouses to ensure the fastest delivery to your door.
